What is our returns process?
You have 30 days from the date on which the goods were received to return any item for a refund. For alternative sizes, you will need to place a new order.
To return a product, you do not need to call or email us, just visit our returns form to request a return and then view the step by step instructions for your location.
The Nucleus, Unit 6
North Kettering, Business Park
Returns are normally processed within 10 working days, once the returned products have been received into our warehouse.
Upon inspection of the returned product, Nightgear will issue a full refund less the original delivery charge. In the unlikely event that an item is returned to us in an unsuitable condition, Nightgear reserves the right not to refund the item and arrange to send the item back to you at your expense.
A refund confirmation email will be sent to you once your return has been processed.